At Zwina Designs, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and shipping/billing address.

  • Payment Information: Credit/debit card details and other payment methods (processed securely).

  • Order & Transaction Information: Purchases made, returns, and exchanges.

  • Website Usage Data: IP address, browser type, and browsing behavior on our site.

  • Marketing Preferences: Email subscriptions and communication preferences.

2. How We Use Your Information

We use your information to:

✔ Process and fulfill your orders.
✔ Provide customer service and support.
✔ Improve our website and shopping experience.
✔ Send promotional emails (only if you opt-in).
✔ Detect and prevent fraud.

3. How We Protect Your Information

We implement strict security measures to safeguard your personal data. This includes encryption, secure payment processing, and limited access to sensitive information.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Payment processors to securely handle transactions.

  • Shipping partners for order fulfillment.

  • Marketing platforms (if you have opted in).

5. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Request details on how we process your data.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Updates to This Policy

We may update this policy periodically. Any changes will be posted here with an updated revision date.

9. Contact Us

For any privacy-related questions or to exercise your rights, please contact us at:

📧 Email: Info@zwinadesigns.co.uk