At Zwina Designs, customer satisfaction is our priority. If you’re not completely happy with your purchase, we offer a return or exchange within a specified period. Please read our policy details below.
1. Return Eligibility
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Items must be unused, unworn, and in their original packaging with all tags attached.
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Returns must be initiated within the timeframe mentioned below:
| Region | Return Period (Refund) | Exchange Period |
|---|---|---|
| UK | 14 days from order date | 30 days from order date |
| International | 30 days from order date | 30 days from order date |
📌 Note: Lingerie, swimwear, and final sale items are not eligible for return due to hygiene reasons.
2. Exchange Policy
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We offer free exchanges for full-price items.
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If you wish to exchange for a different size or style, please follow the return process and place a new order for the desired item.
3. Refund Process
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Once we receive and inspect your return, we will process your refund within 7 business days.
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Refunds will be issued to the original payment method.
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Shipping fees are non-refundable, unless the item is faulty or incorrect.
4. Return Shipping
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Customers are responsible for return shipping costs, except for faulty or incorrect items.
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We recommend using a tracked shipping service to ensure safe delivery.
5. Faulty or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at Info@zwinadesigns.co.uk. We will arrange a replacement or refund at no extra cost.
6. How to Initiate a Return or Exchange
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Email us at Info@zwinadesigns.co.uk with your order number and reason for return.
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We will provide return instructions and the shipping address.
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Pack the item securely and ship it back using a trackable service.
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Once received, we will process your return/exchange and send a confirmation email.
📌 Instant exchanges available – Contact us for details!
7. Contact Us
For any return or refund inquiries, feel free to reach out:
📧 Email: Info@zwinadesigns.co.uk